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Product & Order

How do I cancel my order?
If you wish to cancel your order, please contact our customer support representative at 08800200484 or notify us by email to fancystepsdelhi@gmail.com before we have dispatched the order to you.

 

Payment Methods

How do I pay?
Currently, Prepaid is the only payment option. The prepaid facility is available through our courier partners on select pin codes across India. Your invoice amount is inclusive of all charges.

Do you accept cheque or demand drafts?
We do not accept cheques or Demand Drafts at the time of delivery.

How do I redeem vouchers?
Select the products you want to buy and speak to our customer service team (08800200484).

 

Shipping and delivery

How much do you charge for shipping?
Fancy Steps offers free shipping within India on all products. We pay for shipping, octroi and other taxes. You only pay the value of the ordered product.

Easy exchange and return

Do you exchange or replace items? 
If you have any problems with your order, especially in terms of fit, size or color, or if you come across any defects, we’ll be happy to replace it or provide an exchange.

How do I exchange items?
To arrange for a pick up contact the Customer Support Team via email or phone.

How will I be reimbursed? 
If we are unable to find a replacement for your order, you will be issued Fancy Steps coupons equivalent to the amount you have spent. These coupons will be sent to you via e-mail or courier.

Do I get charged for exchanging an item? 
No, we do not charge you for exchanging an item. Once we receive the product in its original condition, we start the process and you receive a full reimbursement in coupons.

Can I send a gift via Fancy Steps?
Yes, Fancy Steps offers you an option to gift products you like along with a customized message. Your product will be gift-wrapped and couriered to the delivery address. 

 

Registration

What should be the minimum age for registration?
To register with Fancy Steps you must be over eighteen years of age.

How do I cancel my registration?
If you wish to cancel the registration, please contact our customer support representative at 08800200484 or notify us by email to fancystepsdelhi@gmail.com before we have dispatched the order to you.